1. Order Processing & Fulfillment
Fulfillment Partner
All LickEase orders are handled by our trusted fulfillment partners.

Processing Time

Orders placed Monday–Friday before 2 PM PST begin processing the same business day.

Orders placed after 2 PM PST or on weekends/holidays begin processing the next business day.

Quality Inspection
Every slow-feed mat is inspected for damage before shipment to ensure you receive it in perfect condition.

2. Shipping Methods & Rates
Standard Shipping

Delivery Window: 9–12 business days from ship date

Rate: $8.99 flat-rate (Canada & U.S.)

Free Standard Shipping on all orders over $75 CAD or USD

Expedited Shipping

Delivery Window: 2–4 business days from ship date

Rate: $18.99 flat-rate (Canada & U.S.)

International Shipping

Standard International: 12–20 business days, rate calculated at checkout

Expedited International: 5–10 business days, rate calculated at checkout

Carrier Partners

Packages ship via Canada Post, USPS, UPS, or FedEx—automatically selected based on your address and chosen service level.

3. Delivery Estimates
Ship Date vs. Delivery Date
All delivery windows begin from the date your order ships, not the date it’s placed.

Peak Seasons & Delays
During holidays or high-volume sales (e.g., Black Friday, Christmas), transit times may extend by 2–5 business days. We’ll notify you of any known delays.

4. Order Tracking
After your order ships, you’ll receive an email (from hello@lickease.store) containing:

Tracking Link—click to view real-time updates.

Estimated Delivery Date

If tracking hasn’t updated within 3 business days of shipping, please contact us at hello@lickease.store.

5. Lost or Damaged Packages
Lost in Transit

If tracking shows “Delivered” but you haven’t received your package, contact us within 7 days of the delivery date.

We’ll open a carrier claim and then send you a replacement or issue a refund once resolved.

Damaged in Transit

Inspect your shipment immediately. If the mat arrives broken or defective, email hello@lickease.store with:

Your order number

Photos of the damage

We’ll arrange a free replacement to be shipped out right away.

6. Contact & Support
If you have any questions about shipping rates, delivery times, or tracking issues, we’re here to help:
📧 hello@lickease.store
🕒 Mon–Fri, 9 AM–5 PM PST

Thank you for choosing LickEase—where calm, enjoyable mealtimes are just a mat away!

1. Overview
At LickEase, your satisfaction is our priority. If you’re not completely happy with your slow-feed mat—or if it arrives damaged or defective—here’s exactly how our returns, exchanges, and refunds work.

2. Eligibility & Timeframe
Return Window

All return or exchange requests must be submitted within 30 days of delivery.

Condition Requirements

Items must be returned clean, unused, and in their original packaging (including any inserts, labels, or stickers).

Mats that show signs of chewing, deep scratches, or other misuse are not eligible for refund or exchange.

3. How to Initiate a Return or Exchange
Contact Us

Email hello@lickease.store within 30 days of delivery.

In your message, include:

Your order number

A brief description of why you’re returning (e.g. “arrived cracked,” “decided to return unused item”)

Photos if the mat arrived broken or defective

Approval & Instructions

We’ll review and respond within 1–2 business days with a Return Authorization (RA) and next-steps.

Do not ship your mat back until you receive your RA and return label (if prepaid).

4. Return Shipping
Prepaid Labels (Canada & U.S.)

For defective or damaged-on-arrival items, we’ll email you a free pre-paid shipping label.

Customer-Paid Returns

For “change of mind” returns (unused mats), the customer covers return shipping costs.

We recommend using a tracked service—LickEase is not responsible for lost packages.

International Returns

Defective items: we’ll provide instructions for low-cost carrier options.

“Change of mind”: customer pays all shipping and duties.

5. Restocking Fees & Deductions
No restocking fee on defective or damaged items.

For “change of mind” returns, we deduct a $5 CAD/USD handling fee from your refund to cover processing and inspection.

6. Refund Process
Inspection

Once we receive your return, we inspect it to confirm eligibility.

Approval

If approved, we’ll issue your refund to the original payment method within 5 business days.

Notification

You’ll receive an email confirmation with the refund amount and expected processing time from your bank (typically 3–7 business days).

7. Exchanges
If you’d rather replace a defective mat than get a refund, let us know in your initial request.

Once your defective mat is received, we’ll ship your replacement immediately, at no extra cost.

8. Non-Returnable Items
Mats showing obvious misuse (chew marks, pet nail punctures)

Items returned after 30 days from delivery

Products without an RA number

9. Late or Missing Refunds
If you haven’t received your refund within 10 business days of our confirmation email, first check your bank or PayPal account.

Still nothing? Email hello@lickease.store—we’ll help track it down.

10. Questions?
We’re here to help!
📧 hello@lickease.store
🕒 Mon–Fri, 9 AM–5 PM PST

Thank you for shopping with LickEase. We appreciate your trust and want your pet’s mealtimes to be safe, calm, and worry-free.

Welcome to LickEase.store. By accessing or placing an order through our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms
1.1 By creating an account, placing an order, or browsing our site, you (“Customer,” “you,” or “your”) agree to these Terms of Service and our Privacy Policy.
1.2 If you do not agree to these terms, you must not use or purchase products from LickEase.store.

2. Products & Orders
2.1 Order Acceptance

All orders are subject to availability and confirmation of the order price.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in product information, or suspicion of fraud.

2.2 Contract Formation

A contract between you and LickEase.store is formed when we send you a shipping confirmation email.

3. Pricing & Payment
3.1 Price Display

All prices are listed in CAD or USD and include applicable sales tax where required.

3.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other methods as displayed at checkout.

3.3 Authorization & Charges

Your card is authorized at the time of purchase. Payment is captured once your order ships.

In the event of a failed authorization, we will notify you to provide an alternative payment method.

4. Shipping & Delivery
4.1 Please refer to our Shipping Policy for full details on processing times, shipping methods, rates, and tracking.

5. Returns, Exchanges & Refunds
5.1 Please refer to our Return & Refund Policy for full details on eligibility, procedures, and timelines.

6. User Responsibilities
6.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You agree to notify us immediately of any unauthorized use of your account.

6.2 Prohibited Conduct

You agree not to use our site for any illegal or unauthorized purpose, including but not limited to scraping, spamming, or infringing on others’ rights.

7. Intellectual Property
7.1 All content on LickEase.store—including text, graphics, logos, images, and software—is the property of LickEase.store or its licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

8. Disclaimers & Limitation of Liability
8.1 No Warranty

Products are provided “as is” and “as available.” We disclaim all warranties, expressed or implied, including merchantability and fitness for a particular purpose.

8.2 Limitation of Liability

To the maximum extent permitted by law, LickEase.store and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from use of or inability to use our products or site.

Our total aggregate liability for any claim arising out of or relating to these Terms shall not exceed the amount you actually paid for the product(s) giving rise to the claim.

9. Governing Law & Dispute Resolution
9.1 These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada, without regard to conflict of law principles.
9.2 Informal Resolution

If a dispute arises, please contact us at hello@lickease.store. We’ll do our best to resolve it informally.
9.3 Arbitration

For any dispute not resolved informally, you and LickEase.store agree to binding arbitration in Vancouver, BC, under the rules of the ADR Institute of Canada.

10. Changes to These Terms
10.1 We may revise these Terms at any time by posting an updated version on this page.
10.2 Your continued use of the site after changes become effective constitutes acceptance of the new Terms.

11. Contact Information
If you have questions or concerns about these Terms of Service, please contact us at:

Email: hello@lickease.store

Hours: Mon–Fri, 9 AM–5 PM PST

Thank you for shopping at LickEase.store! We’re committed to providing you and your pet with a safe, enjoyable experience.